Troubleshooting

Your Bike isn't working correctly?

Here are some  things you can try to fix the problem:

  • Charge the battery
  • Check the plug connecting to the battery
  • Check connectors for loose connections and/or dirt

Basic Diagnostics

Fault Codes

Fault Code Cause Corrective Measure
F01 Internal error in the motor Have the hall sensor in the internal motor checked by PIM
F02 Connection problem in the motor Check connections
F03 Cadence sensor Check cadence sensor connections or shift gears to reset
F04 Internal motor error Check the internal drive circuit in the motor
F05 Connection problem with the LCD display Check connections
F06 Motor temperature too high (above 80 C) Allow the motor to cool down by turning off the unit and continuing to pedal without assistance
F07 Power supply connection Check the connection between the batter and the motor
F08 Temperature of batter pack too high (45 C) Allow the motor to cool down by turning off the unit and continuing to pedal without assistance
F09 Temperature of batter pack too low (below 2 C) Allow the batter pack to warm up slowly in a warm location
F10 Temperature sensor Automatic sensor to indicate high motor temperature. Most cases, eBike will remain operational.
F11 Battery pack connection Check the connection between the battery pack and the battery compartment in downtube.
F12 One or more buttons on the LCD display are stuck Check if any buttons are stuck or blocked from dirt or debris. Clean as necessary.
F13 Gear is not aligned in the sensor box.= Shift through gear while pedaling
F14 Converter inside battery overheated Let cool down for 5 minutes
F15 Motor overheat Let cool down for 5 minutes otherwise unit will shut off and switch to F06
F16 Battery overheat warning Allow the batter to cool down by turning off the unit and continuing to pedal without assistance
F17 Battery voltage level too low, Unit is shut off Charge battery