Return Policy

  • Purchased but not shipped: 5% processing fee + applicable credit card processing charges.
  • Shipped but unopened box is returnable within 20 days after ship. There is a  25% restocking fee, customer pays shipping both ways. To be eligible for a return, your item must be returned in an unopened box and in the same package and condition that you received it.
  • Used: No returns unless a manufactures defect in frame. PIM Bicycles assists in all warranty repairs needed if system failure occurs. 
  • No refunds on shipping charges. 

Return Authorization Required

Before a return is sent, the customer must have a return authorization number provided by PIM Bicycles. If a customer sends a return without the authorization of PIM a refund will not be issued. Returns without an authorization from PIM are considered abandoned property. 

If customer's return is approved after inspection by PIM, customer may receive an exchange, store credit, or a refund minus any shipping charges. Please address your return to: